Privacy Policy

This Privacy Policy explains how Wetcypress collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information (name, email address)
• Property preferences and requirements
• Communications you send to us
• Service selections and enquiry details

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• General geographic location (country/city level)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To match you with suitable properties based on your requirements
• To communicate with you about our services
• To improve our website and service offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you submit an enquiry form or contact us
• Contractual necessity: When processing is necessary to provide our services
• Legitimate interests: For website analytics and service improvement
• Legal obligation: When required by applicable law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: Up to 24 months from your last interaction
• Client service records: Up to 6 years after service completion
• Website analytics: Up to 26 months

Data Sharing

We do not sell your personal information. We may share your information with:

• Property owners or their agents (with your consent) to facilitate viewings
• Service providers who assist our operations (bound by confidentiality agreements)
• Legal authorities when required by law

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 47 Castle Street, Liverpool, L2 9SH, United Kingdom

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the bottom of this page indicates when this policy was last revised. Continued use of our website following any changes constitutes acceptance of those changes.

Last updated: September 2026